Terms of Use

These Terms of Use (the “Terms”) govern your access to and use of Asha, the AI assistant service operated by Joshua Eric, LLC (“Joshua Eric,” “we,” “us,” or “our”), together with the web application at dash.ldex.co, its APIs, integrations, and related software (collectively, the “Service”).

By signing in to or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” means both you and that organization. If you do not agree, do not use the Service.

Our Privacy Policy is incorporated into these Terms by reference.

The Service is private and is not offered to the general public. Access is granted by invitation, to personnel of the operating businesses we work with and to a limited number of approved individuals. There is no public sign-up, and an account cannot be created without our provisioning it.

You must be at least 18 years old to use the Service. You must not be located in, ordinarily resident in, or organized under the laws of a country or territory subject to comprehensive U.S. sanctions, and you must not be listed on any U.S. government denied-party list.

You access the Service by signing in with a Google account we have approved. You are responsible for maintaining the security of that account, for everything done through your account, and for notifying us promptly at joshuaeric@gmail.com if you believe it has been compromised. Do not share your account with anyone else.

Asha is a software-as-a-service AI assistant. She holds conversations, researches questions, reads and writes documents, analyzes data, plans and executes multi-step work over time, and takes actions in third-party services you have connected. We host and operate the underlying infrastructure and grant you remote access over the internet.

We may add, change, or remove features at any time. We may impose reasonable usage limits, including budget ceilings on autonomous work and limits on the size and volume of uploads.

No service level commitment. The Service is provided without any guaranteed availability, uptime, or response time. We perform maintenance, sometimes without notice, and the Service depends on third parties whose availability we do not control. We do not guarantee that any particular task will complete, complete on time, or produce the outcome you intended.

Setup and configuration are yours. You are responsible for connecting your integrations, choosing which accounts authorize them, and configuring the approval settings that govern what Asha may do without asking. We are not responsible for consequences arising from your configuration.

The Service is currently provided at no charge to invited users. We reserve the right to introduce fees in the future. If we do, we will give you notice before any charge applies, and you may stop using the Service rather than accept them.

You will not use the Service to:

• violate any applicable law, including export control laws, sanctions administered by the U.S. Office of Foreign Assets Control, anti-spam laws including the CAN-SPAM Act, data protection laws, or laws prohibiting unauthorized access to computer systems;
• infringe or misappropriate the intellectual property, publicity, privacy, or other rights of any third party;
• access any system, account, or data you are not authorized to access, including by directing Asha to do so on your behalf;
• transmit malware or other malicious code, conduct denial-of-service attacks, or perform unauthorized penetration testing;
• generate or send spam, phishing, or other deceptive or fraudulent communications;
• generate or distribute content that is defamatory, harassing, threatening, hateful, obscene, or that exploits or endangers minors;
• impersonate any person or entity, or misrepresent your identity, affiliation, or authority;
• circumvent rate limits, usage restrictions, approval gates, security measures, or access controls, or attempt to reach data belonging to another workspace;
• reverse engineer, decompile, or attempt to derive the source code of the Service, or use it to build a competing product; or
• use the Service in any context where its failure or a mistaken output could reasonably result in death, personal injury, or severe environmental, property, or regulatory harm.

Data you should not submit

The Service is designed to handle your personal and business information, including the financial data described in section 8. It is not designed or certified for the following, and you must not submit them without a separate written agreement with us:

• protected health information submitted on behalf of a HIPAA covered entity or business associate;
• payment card data subject to PCI DSS;
• classified information, or data subject to export control restrictions including ITAR;
• personal data of children under 16 collected in a capacity that triggers sector-specific obligations.

We may investigate suspected violations of this section and may remove content or suspend access under section 11.

The Service works by acting inside third-party services you connect, such as Google Workspace, your financial institutions, and any other integration you enable. When you connect one, you represent and warrant that:

• you are authorized to grant the access you are granting, including any consent required from the account owner;
• you have obtained any consent required from individuals whose data will be accessed through the integration; and
• the connection and your use of the resulting data comply with that service’s own terms.

Actions taken through an integration use the permissions of the account that authorized it. Within an organization, an integration authorized by one member may be usable by other members of that workspace. Choose carefully which account authorizes each connection, and review that choice periodically.

Your use of a connected service is governed by your own agreement with that provider. We are not responsible for a connected service’s availability, its API changes, its terms, or actions it takes that limit or impair the Service. You may disconnect any integration at any time.

This section describes the two most important things to understand about the Service. Read it.

A. Output is probabilistic and may be wrong

Asha uses artificial intelligence models to generate output. That output is probabilistic. It may be inaccurate, incomplete, out of date, biased, or entirely fabricated, including citations, figures, and quotations that look authoritative. You are solely responsible for reviewing output before relying on it, acting on it, or distributing it.

B. It is not professional advice

Nothing the Service produces is legal, tax, accounting, financial, investment, medical, or other professional advice, and no professional relationship is created by using it. Asha can read your financial accounts and analyze them, draft documents that look like contracts, and summarize law. None of that is a substitute for a licensed professional, and you should consult one before acting on anything material.

C. Autonomous action

The Service can take actions on your behalf, including actions that affect systems and people outside it: sending email, publishing content, writing to spreadsheets, calling third-party APIs, and running scheduled work while you are not present. You acknowledge and accept that:

• you are solely responsible for configuring approval policies and permissions in your account, and for reviewing that configuration periodically;
• we execute pre-authorized actions in reliance on your configuration, and you accept the consequences of actions taken within the permissions you configured;
• certain categories of action always require your explicit, per-action approval and cannot be pre-authorized. We may change which categories those are;
• we do not guarantee that any action will execute correctly, on time, or with the intended result; and
• you remain the operator of your own business and personal affairs, and bear final responsibility for the decisions made and actions taken through the Service.

D. Third-party content in output

Output may in rare cases resemble or reproduce third-party material, including copyrighted content, even though we and our AI providers take reasonable measures to avoid it. You are responsible for reviewing output for intellectual property, defamation, and privacy issues before using or distributing it.

If you link a financial institution, you authorize us to retrieve, store, and process the account, transaction, investment, and liability data you approve, in order to perform the analysis you request. Financial connections are established through Plaid Inc., and your use of Plaid is also governed by Plaid’s End User Privacy Policy.

The Service holds read-only financial access. It cannot initiate a payment, a transfer, or any other movement of funds, and it will not transact on your behalf.

You represent that you are the owner of, or are authorized to link, each account you connect. Financial analysis produced by the Service is informational. It is not investment advice, not tax advice, and not a substitute for your own records or your accountant’s. Verify any figure before filing anything or making a financial decision on it.

You may unlink an institution or request deletion of your financial data at any time. Section 9 of the Privacy Policy describes exactly what happens when you do.

A. Your content

You retain all rights in the data you submit to the Service and in the output generated for you, to the extent such output is capable of ownership. You grant us a limited, non-exclusive license to host, copy, transmit, and process that data solely to operate the Service and provide it to you, and to comply with law.

You represent that you have the rights necessary to submit the data you submit, and that doing so does not violate any law or third-party right.

B. Our intellectual property

The Service, including its software, models of operation, interfaces, and documentation, and all intellectual property in them, belongs to us and our licensors. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended purpose while these Terms are in effect. No other rights are granted.

C. Feedback

If you send us suggestions or feedback, we may use them without restriction or obligation to you.

D. Copyright complaints

If you believe content on the Service infringes your copyright, contact joshuaeric@gmail.com with enough detail to identify the work and the material at issue. We remove infringing material and terminate repeat infringers.

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms. In summary: we do not sell your data, we do not use it for advertising, we do not use it to train AI models, financial data is encrypted under a key unique to your workspace, and you can have all of it deleted on request.

You may stop using the Service at any time and may request that your account and data be deleted.

We may suspend or terminate your access, with notice where practicable and immediately where not, if you breach these Terms, if your use creates a security, legal, or operational risk, if a connected provider requires it, or if we discontinue the Service. Because the Service is provided by invitation and at no charge, we may also withdraw access at our discretion.

On termination, your right to use the Service ends. We will delete your data in accordance with the Privacy Policy, and, where legally permitted and if you ask before deletion, provide an export. Sections that by their nature should survive termination do survive it, including sections 9, 12, 13, 14, and 15.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY OUTPUT WILL BE ACCURATE OR COMPLETE, OR THAT ANY ACTION WILL EXECUTE AS INTENDED. WE ARE NOT RESPONSIBLE FOR THIRD-PARTY SERVICES, INCLUDING FINANCIAL INSTITUTIONS, PLAID, GOOGLE, AND AI MODEL PROVIDERS, OR FOR THEIR AVAILABILITY, CHANGES, OR ACTS.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions the exclusions above apply to the fullest extent permitted.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR OFFICERS, MEMBERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WE ARE NOT LIABLE FOR ANY DECISION YOU MAKE, OR ANY ACTION TAKEN OR NOT TAKEN, IN RELIANCE ON OUTPUT GENERATED BY THE SERVICE, OR FOR THE CONSEQUENCES OF ANY AUTONOMOUS ACTION EXECUTED WITHIN THE PERMISSIONS YOU CONFIGURED.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100). THE SERVICE IS CURRENTLY PROVIDED AT NO CHARGE, SO IN MOST CASES THIS CAP IS $100.

These limitations do not apply to liability that cannot be limited by law, including liability for fraud, willful misconduct, or gross negligence.

You will indemnify, defend, and hold harmless Joshua Eric, LLCand its officers, members, and employees from and against any third-party claim, and any resulting loss, liability, damage, cost, or expense including reasonable attorneys’ fees, arising out of your use of the Service, your data, your configuration of permissions and approvals, your breach of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and by applicable U.S. federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The state and federal courts located in San Diego County, California have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction there. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Before filing anything, please email joshuaeric@gmail.com. Most disputes are faster to resolve that way.

We may revise these Terms. If a change is material, we will notify account holders by email or by notice within the Service before it takes effect. The “Last updated” date at the top of this page reflects the most recent revision. Continued use after a change takes effect constitutes acceptance. If you do not accept a change, stop using the Service.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede any prior understanding on the subject.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions stay in force.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Independent parties. Nothing here creates a partnership, joint venture, employment, or agency relationship between us.

No third-party beneficiaries. These Terms do not create rights for anyone other than you and us.

Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control.

Notices. We may give notice by email to the address on your account or by posting within the Service. You give notice to us at the addresses in section 18.

Questions about these Terms:

Email: joshuaeric@gmail.com
Mail: Joshua Eric, LLC, 302 Washington St #150-16517, San Diego, CA 92103, United States